http://contactcenterintelligence.wordpress.com Passionate about Customers Thu, 31 Dec 2009 07:52:35 +0000 http://wordpress.com/ en hourly 1 http://www.gravatar.com/blavatar/7b9ed8639c7479d2bb2ae0ce83ec6f62?s=96&d=http://s.wordpress.com/i/buttonw-com.png http://contactcenterintelligence.wordpress.com http://contactcenterintelligence.wordpress.com/2009/12/31/counting-down/ http://contactcenterintelligence.wordpress.com/2009/12/31/counting-down/#comments Thu, 31 Dec 2009 07:52:35 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=719 ]]> http://contactcenterintelligence.wordpress.com/2009/12/31/counting-down/feed/ 1 Wim Rampen #5 VALUE CO-CREATION #4 SERVICE METRICS #3 REAL-OPTIONS #2 SCRM STRATEGY #1 SERVICE LOGIC http://contactcenterintelligence.wordpress.com/2009/12/21/%e2%80%9cwhat-i-have-discovered-about-twitter-%e2%80%9d/ http://contactcenterintelligence.wordpress.com/2009/12/21/%e2%80%9cwhat-i-have-discovered-about-twitter-%e2%80%9d/#comments Sun, 20 Dec 2009 23:45:37 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=714 ]]> http://contactcenterintelligence.wordpress.com/2009/12/21/%e2%80%9cwhat-i-have-discovered-about-twitter-%e2%80%9d/feed/ 10 Wim Rampen http://contactcenterintelligence.wordpress.com/2009/12/16/my-wish-for-2010-consolidating-strategies/ http://contactcenterintelligence.wordpress.com/2009/12/16/my-wish-for-2010-consolidating-strategies/#comments Wed, 16 Dec 2009 22:22:00 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=707 ]]> http://contactcenterintelligence.wordpress.com/2009/12/16/my-wish-for-2010-consolidating-strategies/feed/ 19 Wim Rampen http://contactcenterintelligence.wordpress.com/2009/11/25/service-logic-and-the-implications-for-a-new-social-customer-relationships-marketing-logic/ http://contactcenterintelligence.wordpress.com/2009/11/25/service-logic-and-the-implications-for-a-new-social-customer-relationships-marketing-logic/#comments Wed, 25 Nov 2009 18:43:33 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=702 ]]> http://contactcenterintelligence.wordpress.com/2009/11/25/service-logic-and-the-implications-for-a-new-social-customer-relationships-marketing-logic/feed/ 5 Wim Rampen Reblog this post [with Zemanta] http://contactcenterintelligence.wordpress.com/2009/11/05/is-mr-paradigm-keeping-up-with-mr-big/ http://contactcenterintelligence.wordpress.com/2009/11/05/is-mr-paradigm-keeping-up-with-mr-big/#comments Thu, 05 Nov 2009 21:21:56 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=661 ]]> http://contactcenterintelligence.wordpress.com/2009/11/05/is-mr-paradigm-keeping-up-with-mr-big/feed/ 14 Wim Rampen http://contactcenterintelligence.wordpress.com/2009/11/04/are-you-up-for-the-social-challenge/ http://contactcenterintelligence.wordpress.com/2009/11/04/are-you-up-for-the-social-challenge/#comments Wed, 04 Nov 2009 15:57:58 +0000 Wim Rampen http://contactcenterintelligence.wordpress.com/?p=652 ]]> 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