Posts Tagged ‘Metrics’
Are your Customer Service Metrics aligned with Customer Needs?
Posted by: Wim Rampen on October 9, 2009
Metrics – to fool or be fooled – that’s the question!
Posted by: Wim Rampen on August 12, 2009
Net Promoter Score Versus The Customer Experience
Posted by: Wim Rampen on July 27, 2009
Don’t take your Customer’s word for it!
Posted by: Wim Rampen on July 24, 2009
To be a Value (Call) Center is not your choice…
Posted by: Wim Rampen on July 15, 2009
Reconnect the Customer and the Employee with the company
Posted by: Wim Rampen on July 9, 2009
Which Goose should you chase? – Invitation to co-create next generation customer service dashboard 2.0 –
Posted by: Wim Rampen on June 28, 2009
Align your metrics – It is better to all chase the same, though wrong, Goose, than to all chase different Geeze -
Posted by: Wim Rampen on June 20, 2009
Why keep chasing the wrong Goose?
Posted by: Wim Rampen on May 31, 2009
